When online or in salon booking, these are the policies you agree to.
Accessibility
The salon is on ground level throughout, with direct access to its own car park.
Guests are always welcome to bring a support person or service animal along to their appointment. If you have an accessibility need not covered here, please reach out at info@heathfieldhairandbeauty.co.uk
Inclusivity
Heathfield Hair & Beauty welcomes and respects all genders, Non-Binary and Gender Fluid people, the entire spectrum of the LGBTQI+ community, the elderly, people of colour, people at any level of ability, and all religions.
Heathfield Hair & Beauty will not tolerate hateful behaviour towards these communities and will stop a service immediately if this policy is infringed upon. Heathfield Hair & Beauty implores guests to exercise compassion and kindness in the salon.
Guests are encouraged to reach out if they need a cultural or religious consideration made during their appointment. Contact Heathfield Hair & Beauty at info@heathfieldhairandbeauty.co.uk to discuss your needs.
Silent Service
Heathfield Hair & Beauty happily offers a Silent Service to anyone that requests it. Guests can request a Silent Service in their booking notes, or via text/email at info@heathfieldhairandbeauty.co.uk 01823 412384/07935 754784.
Heathfield Hair & Beauty will give the guest a thorough consultation, create a plan for their service, and offer refreshments. Heathfield Hair & Beauty will ask for clarification/approval throughout the process, but the rest of the time is the guests.
How to Book
All appointment bookings are made either online, phone, text, email or through our social media.
Heathfield Hair & Beauty encourages guests to read all service descriptions carefully and ensure that they have booked the correct service for the desired result. Change of service that would require extra time on the day may not be accommodated for.
If you are not sure how much time will be needed or have a question about booking, please get in touch before booking goes live at info@heathfieldhairandbeauty.co.uk
Contact Information
If incorrect contact information is provided, including, but not limited to, customer name, phone number, or email address, Heathfield Hair & Beauty may not be held responsible for loss of correspondence, such as appointment confirmation or reminder messages. In instances of incorrect or inaccurate contact information being provided, it is the guest’s responsibility to identify these errors and email info@heathfieldhairandbeauty.co.uk to have them rectified.
Booking Confirmation
Automated text and email correspondence will be delivered to the guest to confirm any appointments booked, using the details provided by the guest. Additionally, a reminder message herein referred to as the “reminder”, will be delivered 72 hours prior to the commencement of the appointment.
Booking Approvals
Your booking will not be approved until Heathfield Hair & Beauty has checked over your appointment and ensured you have enough time to achieve your desired results. If your appointment needs to be moved because of this, your deposit for this space will be honoured and carry on to your new appointment time.
Arrival Protocol
Heathfield Hair & Beauty requires guests to arrive promptly for their service. The salon door will be locked or have a barrier across it, please press the bell for attention.
Late Arrival
Heathfield Hair & Beauty does not extend service times or issue refunds/price adjustments for late arrival. Failure to arrive exactly on time for an appointment will lead to service alteration, allowing Heathfield Hair & Beauty to perform only the most important parts of the service.
Please let us know if you are going to be late for your appointment, we can usually allow for a few minutes, however we may have other guests after your appointment. So arriving more than 15 minutes late for an appointment will result in its immediate cancellation. An invoice for the full remaining amount of the appointment cost will be sent to the email address and phone number provided by the client.
Heathfield Hair & Beauty asks guests to reach out if they will be late at 01823 412384 or text 07935 754784.
Cancellations and Rescheduling, Non-Refundable Booking Fees and No Shows
To book your appointment, we may require your card details or for a non-refundable booking fee to be taken at the time of booking. Card details are securely held by our booking system (SalonControl) and are not viewable by the salon.
For bookings where your card details are captured, your card will not be charged at the time of booking, however it will be charged in the event of a no-show or late cancellation. Cancellations between 48 and 24 hours of your appointment start time will be charged at 50% of the total appointment cost. Cancellations within 24 hours (or no-shows) will be charged at 100% of the total appointment cost.
Appointment reminders will be sent 72 hours before your appointment so please contact us as early as possible to avoid your card being charged.
We reserve the right to ask for payment in full before a booking will be made. If this is done, this amount will be treated the same as a non-refundable booking fee and will be retained in proportion to the above late cancellation charges (50% for cancellations between 48-24 hours and 100% for cancellations within 24 hours of your appointment start time).
If no booking fee or card capture is taken and you cancel within 48 hours, we reserve the right to ask for a late cancellation charge of 50% (or 100% if you cancel within 24 hours) of the total appointment cost, then payment in full in advance, to book any future appointments.
If you do not show for your appointment and have not contacted the salon, you may be removed from the online booking system. Please contact us to book a new appointment, we will then require payment in full, in advance of any new appointment.
Repeat cancellations will lead to forfeiture of the ability to book in again.
Payment Options
All major credit and debit cards, contactless, Apple Pay, Google Pay, and Cash are available options.
Mobile Phones / Distractions
Mobile phones are permitted to be used before the commencement of the service to show inspiration photos. Mobile phone conversations or texting during services are asked to be kept to a minimum. It is also imperative guests try not to touch their clothes, face, hair, or reach into handbags during their appointment as they compromise the hygiene of treatment areas and the ability to adhere to appointment schedules.
Maintenance
It is recommended for the health of your hair that guests return every 6-8 weeks for maintenance services (this can vary depending on required service and natural hair growth). For beauty treatments the recommended time would be 2-4 weeks, again depending on service.
Heathfield Hair & Beauty recommend that you follow any home-care program that has been advised to you by one of our professionals. This will enhance and maintain the service you have received.
Rebooking
We recommend rebooking your appointment before leaving the salon, especially if you have a preferred day/time. This will eliminate any trouble or disappointment in making future maintenance appointments.
Change of Mind
Heathfield Hair & Beauty will not issue price adjustments/refunds for change of mind. The guest must pay for the full amount of time booked out even if the guest requests a reduced or changed service.
Children and Animals
Children are welcome at Heathfield Hair & Beauty but require a parent, carer, or guardian to be always with them. We love all of your fur babies, and any other animals you might keep, but unfortunately, they are not allowed in at Heathfield Hair & Beauty unless prior arrangement has been made because of extreme circumstances or is an assistance animal. It is not a safe environment for children or animals. The products, chemicals, tools, and equipment used at Heathfield Hair & Beauty are both expensive and dangerous if not handled by a professional.
Age Requirements
All colour services are 16+ only.
Guests may be required to show ID before the commencement of a service, people under the age of 16 will be denied service.
Right to Refuse Service
Heathfield Hair & Beauty retains the right to refuse service at any time, for any reason, including but not limited to frequent cancellations, lateness, or failure to comply with the policies included in this document.